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Last updated May 6th, 2019
Thank you for your order on the BitStash Marketplace. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Each product and vendor will have a unique return policy. Please refer to the product page and select “Store Policy” to review the return policy for the purchased product. Some items or vendors do not allow returns or refunds after a purchase has been completed where as others might have a preset criteria regarding refunds or returns. If a vendor or store has not set any return or refund policy the following will apply to those products and stores.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number & return address. After receiving a RMA number & return address, place the item securely in its original packaging and mail it to the address provided by the BitStash Marketplace support team.
- Contact for Returns: firstname.lastname@example.org
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take up to seven (7) business days to be deposited into the same Ethereum account used to purchase on the BitStash Marketplace. We will notify you by email when your return and refund has been processed.
For defective or damaged products, please contact us via email to arrange a refund or exchange.
- Contact for Damaged Product: email@example.com
- A 15% restocking fee will be charged for all returns.
If you have any questions concerning our return policy, please contact us.